Talk to a person, not a ticket queue
Our Client Support & Compliance team aims to give every user quick, friendly and properly qualified help. Whether you are new to automated trading or already manage a larger portfolio, we are here to answer questions, explain features and sort out problems. Fill in the contact form and tell us what you need; a member of the team reviews every request and replies as quickly as possible, usually within one business hour.
Registration is open, limited places
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our London office
- Address
30 St Mary Axe, London EC3A 8EP, United Kingdom - Office hours
Monday to Friday, 9:00–17:30 (UK time) - Email
[email protected] - Support hours
Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays) - Typical reply time
usually under one business hour - Responsible department
Client Support & Compliance
What the team can help with
One department handles questions from account setup to withdrawals, so you are never passed between teams.
Getting started
Registration, your first call with a personal manager, identity verification and the initial platform setup, step by step.
Deposits and withdrawals
Faster Payments transfers, card deposits, USDT TRC-20 movements, withdrawal timelines and verification requirements.
Platform settings
Strategy parameters, alerts, dashboard questions and API connection settings, explained without jargon.
Security and account access
Two-factor authentication, device reviews, password resets and anything about your account that worries you.
If your matter is a formal complaint rather than a support question, please follow the Complaints procedure so it is logged and tracked properly.